Thoughtful strategy & results-oriented process.
Content is more than words on a (web)page. It’s style and structure, tone and taxonomy. It’s part of the front-end user experience and the authoring experience. Conceiving, creating, delivering, measuring, and editing content and experiences that meet users’ needs requires deliberate, considerate process and strategy.
Strategy & process work.
Echo & Co. analysis & requirements process.
With my background in Drupal and content, I was able to build a system for translating UX deliverables into technical requirements that developers could act on without confusion.
GoCanvas content practice foundation & operations.
When I got to GoCanvas, content was, for the most part, an afterthought. Over nearly 2 years, I built a team and a practice and got content a seat at the table.
GoCanvas Community strategy & implementation.
Fun fact: I won a GoCanvas Rock Star award for empathy for building and launching the GoCanvas Community, which is now a lively and crucial customer service offering.